Lost sim

[GlendaK_2729310]

Help

No SIM that works,lost ported number.

• The app says the number has ported over, but the SIM shows no recognised number,so the phone doesn't work.

[JJP2RidesAgain]

This is the community forum, we are also customers, we don’t work for smarty.

See here what to do :

https://help.smarty.co.uk/en/articles/1215834-what-to-do-if-your-sim-card-gets-lost-or-stolen 

[MSF]

@GlendaK_2729310  Are you sure that you have put the activated sim in the phone and not any bonus one that you received at the same time?