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Lost sim

GlendaK_2729310
SMARTY Pioneer
SMARTY Pioneer

Help

No SIM that works,lost ported number.

  • The app says the number has ported over, but the SIM shows no recognised number,so the phone doesn't work.
2 REPLIES 2

JJP2RidesAgain
SMARTY Centurion
SMARTY Centurion

This is the community forum, we are also customers, we don’t work for smarty.

See here what to do :

https://help.smarty.co.uk/en/articles/1215834-what-to-do-if-your-sim-card-gets-lost-or-stolen 

MSF
SMARTY Guru
SMARTY Guru

@GlendaK_2729310  Are you sure that you have put the activated sim in the phone and not any bonus one that you received at the same time?