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Lost my phone with old number

Martinf_2584135
SMARTY Rookie
SMARTY Rookie

I lost my phone with old number and contract had the bonus sim card I'm wanting to transfer old number to new sim and the cantract how do I do that with out paying for activation of the bonus sim card

1 REPLY 1

MSF
SMARTY Genius
SMARTY Genius

@Martinf_2584135  You can report your sim as 'lost or stolen' via your account dashboard. Your a/c will be suspended until you activate the replacement that will be sent to you.

Do NOT try to activate the bonus sim as this will start a new a/c and you cannot port a number between two Smarty sims directly.