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LOSS of SERVICE

DerekFra_200147
SMARTY Pioneer
SMARTY Pioneer

FALKIRK town centre has ZERO signal for the last week.

3 Network engineers are trying to resolve issues.

SMARTY customer service will NOT refund for this loss.

So, as a 4 sim customer, im expected to pay for a service I cannot access.

CS sucks, as does the network.

1 REPLY 1

Jamie
SMARTY Commentator
SMARTY Commentator

Surly this would be very interesting to trading standards - charging for a service that isn't being delivered?