iOS 18.2 cannot make or receive calls

[AmyLJones89]

Since we updated to iOS 18.2 yesterday we cannot make or receive calls. Apple are saying that the systems are showing dropped calls which is a provider issue. 
does anyone have any suggestions please? 

[Rebekah_150]

Hey AmyLJones89,

There are multiple factors that contribute to your ability to make or receive calls, if you contact our customer care team in chat they can provide account specific advice https://smarty.co.uk/contact available daily from 8am – 8pm.

[MSF]

@AmyLJones89 I did that same update and am not having any problems with calls at present.

Have you also done a Network Status check?

[BarryBe_1595546]

Same issue on two phones. Had to change sim to another network.

[BarryBe_1595546]

Neither Apple or Smarty are accepting responsibility for this.  I put another networks sim in and now it’s fine. Cuts pretty obvious where the issue lies then.

[MSF]

@BarryBe_1595546 @AmyLJones89 Did you do a Network Status check to see if there is a local mast issue?

I have iOS 18.2 and Smarty sim with no problem.