Internet in motorhome

[GillLon_1568323]

I have a data only sim to use in my motorhome in a haiwai motorhome router. All has been working well but last week I could not get any internet connection so could not use the Amazon stick on ny television. This was in different locations and my tablet sim worked perfectly well. Any suggestions? 

[Chalkychap]

Are the Huawei and tablet SIM cards both from SMARTY Mobile @GillLon_1568323? 

If both are SMARTY SIM cards, and one doesn't work it could be: 

• A faulty SIM card.
• A faulty motorhome router.
• Setup corrupted on the motorhome router.
• No active plan for the data only SIM card in the motorhome router.

Does the motorhome router data only SIM card work in the tablet?

[GillLon_1568323]

Hello Chalkychap

My iPad SIM is O2 and I have no problems with it. When I first got the Smarty SIM it had no internet connection and took 2 of my techy friends over 8 hours to resolve the issue between Smarty and Haiwai. Now it has reverted back to no internet 

[Chalkychap]

Okay @GillLon_1568323, SMARTY and O2 use completely different mobile network infrastructure, so O2 might have a good signal whereas the SMARTY signal may be poor or non-existent at your location, or vice versa at another location. 

Your tech friends might be required once more - another case of #LessSMARTY, #MoreMalarkey?

[Rebekah_150]

Hey  GillLon_1568323

I am sorry you have had issues, we may be doing work on your local mast, you can check your network status here.https://bit.ly/3EzWp6u