Intermittent Signal and No SMS

[SueBlac_2708625]

I have a dual sim set up and unable to SMS despite phone showing connection to 4G and signal drops when trying to make a voice call.  Both mobile data and primary set to ported number, SMARTY confirmed number transfer has been completed!

Can anyone help? Pulling my hair out 😉

[JJP2RidesAgain]

Try this, from Smarty’s help pages :

https://help.smarty.co.uk/en/articles/1170797-problems-with-sending-text-messages 

[MSF]

@SueBlac_2708625  Is it the same if you remove one sim? (or disable it?)

[SueBlac_2708625]

Your response prompted me to turn off one of my numbers which seems to have worked! Thank you x

[MSF]

@SueBlac_2708625  Woohoo!! Glad you at least have service. I mentioned it because I seem to remember seeing a similar post a while ago.

I'm not sufficiently expert to advise further on this. Can you set the sims as primary and secondary - or is that done automatically?