Instagram does not work over Smarty mobile data

[Kjot]

Hi. Over the course of this year my Instagram has stopped working over mobile data. When connected to WiFi it works completely fine. On mobile data I'm unable to refresh the feed, check messages, send messages etc, but sometimes I will receive notifications but can't open them. 

[SmartyTrousers]

Assuming your mobile data does work for other things, I'm wondering if Smarty's/Three's adult content filter may be blocking Instagram (if it is, I don't know whether that would be deliberate or a mistake).

Is your adult content filter on? If so, can you try turning it off and see if that makes a difference?

[Kjot]

The app says "Adult content is enabled. You can access adult content while using mobile data"

Also, everything else does work fine on mobile data, it's only Instagram that suffers this problem. I've also reported it to them but no response or solution. I've tried the usual uninstall/reinstall, clear data etc. I can also access Instagram through the web browser. Only the app + mobile data is where I'm having problems which is a pretty big issue as I use Instagram often on the go.

[MSF]

@Kjot So, from what you say, you've narrowed it down to a problem with the app itself. Have you checked that your phone operating system is not blocking anything in the app? i.e. not allowing it to use mobile data?

[Kjot]

I can't see any unusual setting that would prevent the app from using data. And as mentioned I've uninstalled a few times so that shouldn't sorted any problematic settings if there were any

[MSF]

@Kjot May I suggest looking at Instagram forums to see if others have had the problem?

(Never thought that I'd be recommending someone to research on a social media app !!😎)