cancel
Showing results for 
Search instead for 
Did you mean: 

I replaced my sim and it wont connect to data despite it being activated what do I do?

SophiaA_2171343
SMARTY Rookie
SMARTY Rookie

I replaced my sim with the same number as I lost my previous phone and the new sim will not connect to the network despite the fact that I have activated it and gone through the activation troubleshooting steps. Any suggestions or help would be greatly appreciated!

1 REPLY 1

MSF
SMARTY Guru
SMARTY Guru

@SophiaA_2171343 If you activated a brand new sim, rather than the specific replacement sim that Smarty send out when you report lost/stolen, that may well be the reason.