I have purchased a package that connects me to the device but without internet

[Przemek_1889064]

I have purchased a package that connects me to the device but without internet

[MSF]

If you think that you have purchased a Smarty package (plan) that is not correct, why not web chat with the Support Team. I'm sure that they will try to assist as they can look into your account. We forum Members cannot do that for you.