Had my new sim in for 5 hours and still not connected. Is this usual?
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โ17-01-2023 17:04 PM
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โ20-01-2023 07:58 AM
Check your phone does not have dual sims? you could be on the wrong network.
The other problem maybe that it can sometimes take upto 24 hours to get the sim activated on the network.
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โ19-01-2023 17:56 PM
Have you activated your SIM via the smarty app orr webpage?
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โ20-01-2023 05:31 AM
I got through to a chat and had used the wrong sim. It was a 50/50 chance I guess. Thanks anyway.
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โ21-01-2023 16:18 PM
You can try to ask for a replacement SIM (there could be a charge for this), and delivery times may vary.

