Hi Everyone trying to roam with an Apple iPhone
I am in Italy on my first overseas trip with Smarty and what a disaster !
I carried out all the instructions from Smarty on how to roam, changed settings, reset my phone, removed the SIM and still could only get intermittent 3G at best in both Bologna and Florence, both big cities with great coverage on all the networks.
After a lot of exchanges of emails when I had WiFi my complaint was escalated, and I was then told that this is a KNOWN ISSUE for Apple users on the Smarty network. When roaming you are not able to connect to 4G so at best you will only ever get 3G, and potentially 5G if you can connect to another network manually but this as I have found is intermittent at best.
According to SMARTY there will be no fix until end September. Other people in my party are with other providers and had full connectivity (with iPhones) on various networks from stepping off the plane.
If you need data when roaming think about another network until this is fixed. From what I can see it is a Smarty only issue which they are conveniently not telling customers about until the complaint is escalated.
Smarty seems to be trying to push the blame to Apple saying they are waiting for them to sort out a fix with an over the air update at the end of this month, but Apple phones are hardly new, so come on Smarty sort this out with your partner networks and don’t ruin your reputation.
