06-19-2024 08:44 AM
Just paid £7 EU data, showing connected but no Internet. What do I need to do?
06-19-2024 09:29 AM
Have you tried restarting your handset @CHRISTI_2692929?
06-19-2024 11:17 AM
Yes both mobile and laptop restarted still no internet connection
06-19-2024 11:48 AM
Okay @CHRISTI_2692929, you can call and text from your mobile, although data's not working?
06-19-2024 12:02 PM
Yes my mobile contract is unlimited but I purchased smarty to allow work from laptop.... It's the data I need
06-19-2024 01:43 PM - edited 06-19-2024 01:45 PM
Have you set the APN value to "mob.asm.net" for the laptop device, @CHRISTI_2692929?
This is the value required for the SIM to work while roaming overseas.
https://help.smarty.co.uk/en/articles/1155220-using-the-internet-after-you-ve-joined-smarty
06-19-2024 02:50 PM
Sorry, my laptop is not displaying any APN options and also mobile is not. Could you please guide me to android, laptop and apple. Greatly appreciated
06-19-2024 10:35 PM
Smarty please refund my EU data unaccessible
06-20-2024 01:37 PM
https://help.smarty.co.uk/en/articles/1155220-using-the-internet-after-you-ve-joined-smarty
This SMARTY help article might assist in this situation, @CHRISTI_2692929.
🍀
06-21-2024 09:27 AM
After 2 days trying all the welcomed resolutions without success as windows due not have SIM/cellular options... I turned off/on the router and haypresto! Connected! Thank you all though