Data

[Agniesz_2302290]

Hello, my unlimit data is very slow or very often lose conection so I don't have a internet. I am disappoited of SMARTY, when my plan will be finish I change for a THREE or o2 if still will be the problem with data

[JJP2]

This is the Smarty community forum, we are Smarty users, we do not work for Smarty.

If Smarty is bad for you, don’t go to Three, as Three own Smarty, so of course Smarty runs on the Three network.

[JodieC]

Hi @Agniesz_2302290 

I am sorry to hear about your connection with SMARTY. 

It is stated in our T&Cs that we cannot guarantee service availability in a particular location at any time, this is due to unplanned outages, congestion and even the property you are in. 

Please use out network status checker to see if there are any outages in your area that may be affecting your connectivity - Network status checker | SMARTY

SMARTY use the Three network which means your connection may be the same if you join them. Please get in touch with our webchat team so we can take a further look into your account and find the root cause of the connection issue. 

We hope to hear from you soon.