Data network continually drops out

[NeilCor_1777750]

Does anybody else have problems with their data network continuously losing connection. Other people with me are also on Smarty and they do not suffer the same problem. I've reset network settings but still having this issue. It is sporadic but I think it may be when I transfer from one mobile mast to another which is when the 4/5G signal drops out and does not reconnect.

[Christop_625176]

I have this problem all the time, Smarty's only reply seems to be to check for outages. all I can say if you have that may outages then your network is rubbish. needless to say Im investigating another provider.

PS it worse than when I used 3 directly I constantly get full signal with no internet

[RodneyWi_753707]

I continue to face severe problems with my mobile data, despite paying full price and topping up multiple times this month. I rely on this service as my primary internet connection, and it's simply not delivering what’s promised. Im not sure if this post will even go though.

What’s worse is that I’ve had no proper response from SMARTY support. My messages get vague replies (if any), and I can’t even tell if my forum posts or support requests are being seen. At this point, I don’t even know if my voice is being deliberately ignored.

Let me be clear:

The data is slow, unreliable, and acts like it's being shaped or capped

I have evidence of speed shaping—tested across different devices, SIMs, and locations

I’ve already spent a significant amount this month just trying to stay connected

I am a vulnerable person and this disruption is causing real harm to my daily life

I am giving SMARTY one more chance to respond before I begin raising this to:

The Ombudsman via CISAS

Ofcom for misleading service

Consumer advocacy groups

You need to:

Review my account for any form of throttling, restrictions, or service errors

Respond with a real explanation—not a script

Restore the proper level of service or explain why you're unable to

If you censor this post or ignore it again, I will assume you are deliberately avoiding accountability. I have every right to demand basic reliability from a paid service, and I will escalate as needed.

Expecting a reply.

[MSF]

@RodneyWi_753707  Same response as your other post.

[MSF]

@NeilCor_1777750 Is it worth removing the sim and cleaning gently before reinserting?

[RachelM_7667]

Hi NeilCor_1777750,

Really sorry to hear you’re having trouble with your connection – that does sound frustrating, especially when others around you aren’t experiencing the same.

You’ve already done the right thing by resetting your network settings, so thank you for trying that. 

Our network status checker will always show the coverage in your area and if there are any ongoing problems. This can be viewed at https://smarty.co.uk/network-status-checker.

I hope this helps.

- Rachel 

[DavidCr_3392395]

This 'advice' has not helped me this evening. Your network status checker is telling your have a red hot signal. But my handset says that your signal is experiencing some sort of outage. Only been able to use internet for 2 occasions earlier today and for a few minutes each time.... now nothing. 

[GaryWil_3035458]

Same here and has been for months when I check the network checker there always seem to be a problem they are working on. Not good Smarty sort it out