10-12-2022 11:01 AM - last edited on 19-07-2023 16:12 PM by JodieB
I would like to remove the parental internet blocker something like this pattern
I want used every web site
please
Solved! Go to Solution.
10-12-2022 11:28 AM
Hey @Damian002
We think that it’s important to protect younger mobile phone users from accessing potentially inappropriate content on the internet. 🔞 Our network has strong filters that are automatically applied to all SMARTY SIMs.
If you’d like to turn off the adult content filter, you’ll need a valid credit card (not a debit card) to verify you're over 18, which we validate by taking a £1 transaction and immediately refunding it.
Or, via our app: Select You > Account Settings > Content and device settings
Don't own a credit card? 💳
If you don't a credit card, don't worry. Please get in touch with us via web chat where we'll just need to confirm you're over 18 through receipt of valid photo ID such as a Passport or Driving Licence.
Web chat is available 8am-8pm, 7 days a week. Just look for the green chat icon 👇
FAQ's
How can I put the filter back on?
If you ever want to block adult content on your phone again, simply head back to your dashboard or our SMARTY App and turn the filter back on.
How long will it take to turn off/on?
Whether you’re turning the filter on or off, it’ll take a few minutes for your SIM to get updated. If your change hasn’t gone through after 15 minutes, try restarting your device. ⏳
A website is being wrongly filtered?
If you think we're blocking a site we shouldn't be, or something's not blocked when it should be, get in touch with us so we can sort it.
Hope this helps!
10-12-2022 11:28 AM
Hey @Damian002
We think that it’s important to protect younger mobile phone users from accessing potentially inappropriate content on the internet. 🔞 Our network has strong filters that are automatically applied to all SMARTY SIMs.
If you’d like to turn off the adult content filter, you’ll need a valid credit card (not a debit card) to verify you're over 18, which we validate by taking a £1 transaction and immediately refunding it.
Or, via our app: Select You > Account Settings > Content and device settings
Don't own a credit card? 💳
If you don't a credit card, don't worry. Please get in touch with us via web chat where we'll just need to confirm you're over 18 through receipt of valid photo ID such as a Passport or Driving Licence.
Web chat is available 8am-8pm, 7 days a week. Just look for the green chat icon 👇
FAQ's
How can I put the filter back on?
If you ever want to block adult content on your phone again, simply head back to your dashboard or our SMARTY App and turn the filter back on.
How long will it take to turn off/on?
Whether you’re turning the filter on or off, it’ll take a few minutes for your SIM to get updated. If your change hasn’t gone through after 15 minutes, try restarting your device. ⏳
A website is being wrongly filtered?
If you think we're blocking a site we shouldn't be, or something's not blocked when it should be, get in touch with us so we can sort it.
Hope this helps!
23-12-2022 20:52 PM
Is there a way to remove restriction on Group SIMs? Changing the setting seems to only apply to the owner SIM and when trying to change for other the settings page doesn’t show on either the website or app.
24-12-2022 10:24 AM
Hey Ben
Group members will have limited access to change settings
Group owners can:
Group members with view-only access can:
I hope this helps