Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Cannot make calls

Pauline_2079766
SMARTY Pioneer
SMARTY Pioneer

‎06-01-2023 06:14 PM

my old number has been transferred now but i cannot make calls or receive them did not have trouble with my old provider 

0 Kudos
5 REPLIES 5

DeniseP
SMARTY Rookie
SMARTY Rookie

‎06-01-2023 11:11 PM

We're the same. Started a group plan for 3 of us but my daughter can't get any service. Did all the checks, ordered a new sim & still nothing. Went on webchat & was I the middle of it, as soon as it turned 8pm the operator disappeared. Really not impressed. That's a week now with no service!

0 Kudos

MSF
SMARTY Guru
SMARTY Guru
In response to DeniseP

‎06-02-2023 09:57 AM

@DeniseP  If you cannot get any joy from the web chat today, raise a complaint to get it sorted.

MSF
SMARTY Guru
SMARTY Guru
In response to DeniseP

‎06-02-2023 09:58 AM

@DeniseP  Forgot to say.....has your daughter logged in to her account to ensure that her sim was activated?

0 Kudos

Pauline_2079766
SMARTY Pioneer
SMARTY Pioneer
In response to DeniseP

‎06-04-2023 12:47 AM

They sent me two sim cards and i put the wrong one in sorted now 

0 Kudos

MSF
SMARTY Guru
SMARTY Guru

‎06-02-2023 09:56 AM

@Pauline_2079766  Have you checked the phone settings to ensure that it shows the correct number now?