cancel data sim

[jamesbi_3142579]

My mobile phone sim arrived & working fine.

 my data sim for my router i need to cancel that just now.

The £18 has been taken from my account,so can this be returned to me,thank you.

[SmartyTrousers]

@jamesbi_3142579 Have replied to your other thread.

[MSF]

@jamesbi_3142579 You are not writing to smarty staff here; we are forum members  - customers like you.

If you joined and took out a new product that you do not want, you have a 14 day cooling off period and can ask for a refund of anything unused. Otherwise, it seems that you now have two accounts with a sim on each (one full, one data only).If you do not renew the data sim plan (cancel the auto-renew on account dashboard0 it will deactivate that sim after a total of 220days

[jamesbi_3142579]

Thank you for your reply,what i did exactly was took out a new sim for my mobile & got rid of O2.

Then i decided to take out a data sim for my router & pc but never got that sim but they took the money out of my bank for the first month & trying to talk to anyone about it here is a night mare.

[MSF]

@jamesbi_3142579 If you cannot get a response via the web chat, raise a Complaint.