Can’t recieve calls

[JamesJa_2135896]

Ported over on Tuesday, can’t recieve calls or texts from other networks! Not getting any help from support, tried different phones on off and all that. Any solutions?

thanks

[Decembersangel]

Hi @JamesJa_2135896 

What phone do you have?

This will help in narrowing down the problem.

[JamesJa_2135896]

P20 pro,tried the sim in a iPhone that runs on a smarty sim same results doesn’t receive calls or texts. Tried the sim from the iPhone in the p20 and it worked fine.

[MSF]

@JamesJa_2135896 I recommend a web chat with Smarty Support. They can check if you have a partial port.

Before that, did you carry out a network reset in case the sim is still trying to work on its old allocated number?