calls not working

[christi_2388057]

Hi,

Iphone 11. 

Smarty works well when phone plan has data available.  As soon as run out of data, calls and text to and from phone also stop immediately.  If I top up, it works again. 

What is happening and how can I sort this as have no intention of getting teen unlimited data but do want to be able to call.

Thanks for any help offered.

[MSF · Accepted solution]

@christi_2388057 That does sound strange. I was not aware that calls and texts wouldn't work if you ran out of data. It is not mentioned in this article either: https://help.smarty.co.uk/en/articles/952499-what-happens-when-you-run-out-of-data.

If you run the group for this youngster, I suggest a web chat with Smarty Support to find out what is happening.