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Forum Posts

eSIM is here 🎉

You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customers We’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer...

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Anny by Team SMARTY
  • 5641 Views
  • 24 replies
  • 6 kudos

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 133373 Views
  • 499 replies
  • 8 kudos

Newby

Hi folks I just joined joined The Smarty Pants Network today I had mixed feelings at first but I think it might be ok after all

Lez-3570 by SMARTY Pioneer
  • 1841 Views
  • 3 replies
  • 1 kudos

Roaming

Setting up to use android in Greece.when I open to check apn it says SMARTY Internet not 3 as guide do I change it to 3

Data sim not working in vehicle

I bought a data only SIM to install in my vehicle SIM slot, activated it online and for some reason I still can’t access the data? Are there any other steps I need to take to make this work?

Bonus sim

Just signed up to smarty and received a bonus sim, my with is out of her contract in 2-3 months, will it still be valid for her to use sim to connect to smarty

Is it possible to buy a specific phone number

I had a PAYG with EE several years ago, then I got a company phone and let the PAYG number lapse.I've tried calling it and it doesn't connect, so I assume it's not been reallocated as yet. EE say they can't help.Does anyone know if there is a way to ...

Verification text/email to login - TOO MUCH, TOO OFTEN

Anyone else fed up of the the verification text/email that is sent almost EVERY time you sign in online?? Even when you tick the 'Remember this browser' box!WHY?????? We have already verified our email address and we have to input a password to logo...

wifi connection is showing but has a cross through it

wifi connection is showing but has a cross through it on my laptop but i can connect from my phone and other devices. i can still conncet my phone to router and then hotspot to PC but dont know why PC wont allow me to access the network? any ideas? @...

Top up Roming

hello can you tell me how to top up my account for roaming I want to go abroad

Switching to5G

On Smarty 4G, do I get 5G phone card from shop and activate it? Do I have to remember a new phone number too?

TT_606016 by SMARTY Maverick
  • 1317 Views
  • 1 replies
  • 0 kudos

Introduction

Hi everyone I'm new to the community and I'm just checking in and saying hi.. 

MJL by SMARTY Rookie
  • 1061 Views
  • 1 replies
  • 0 kudos

Number port keeps getting put back a day

I have started the port process and was given a date of today, which never happened. I looked on my online account earlier and it said now tomorrow, i have just looked again and it now says the 6th. Every other mobile company i have ever used as port...

Newton by SMARTY Rookie
  • 3260 Views
  • 4 replies
  • 2 kudos

4g whilst roaming

Anyone else have an issue where their phones regularly drop and stay on 3G when roaming in Spain? Friends on EE get 4g on Movistar and Orange constantly. Those of us on SMARTY only get occasional 4G and 3G most of the time.  Speeds are actually ok on...