Appalling Signal

[Timothy_2126124]

I'm afraid after only a week I will be leaving Smarty. The bundle value seems fantastic but I can see why it's so cheap. It can't be used due to the dreadful signal availability.

I live in South Cumbria. At home the signal checker says good 4g indoors and outside. I only get 1 bar and very slow speeds. The phone is defaulting to WiFi calling as the signal is so poor.

Went to Kendal yesterday, no signal in the centre of town. Half a mile out I got only h+ which was also unusable. Retail park further out, 1 bar and slow 4g

Today I've been in various places in a 20 mile radius of home. Consistently the signal has been 1 bar or nonexistent.

No it's not my handset. I moved from Vodafone due to price but had no signal issues. It is a rural area but the checker is not telling the truth.

It's so bad I'm going to write off what I paid for a month and go to another provider.

[MSF]

@Timothy_2126124  Very disappointing for you, I can understand.

You may feel better if you at least raise a complaint before you go about the information being inaccurate as far as your could see.

This does seem to be the case for a small number of people, but then there are loads of others, myself included, who find that we get a signal that meets our needs for most of the time.

[JulieHa_2464251]

My signal has been awful since Been with Smarty too.  I think may have  to change its so annoying. No one can hear me !

[JJP2RidesAgain]

That’s why it’s important to check signal where you need it most, ask neighbours etc what are the most reliable networks where you live, work, socialise etc. 

I get a great service from Smarty, personally, whereas O2 isn’t that great where I live, but I know others in various parts of my home city of Bristol for whom O2 works very well.