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APN for roaming: cannot set it up :-(

SALVANI_2141085
SMARTY Pioneer
SMARTY Pioneer

‎07-12-2023 10:19 AM

Hello Smarty Comms, I added the Smarty SIM card before leaving the UK, but did not do the APN trick and now I am stuck in Europe with a non-working SIM for roaming. Tried to follow instructions to set it up, but does not seem to work: I ended up with two APNs called "3" one of which is non-editable and the other non-selectable. Any help please?

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1 REPLY 1

Matthew_SMARTY
SMARTY Maverick
SMARTY Maverick

‎07-12-2023 03:05 PM

Hey Salvani,

Sorry to hear you've ran into issues when setting up the device for roaming. 

Could you please provide a screenshot of your APN settings so I can investigate a bit further. 

Many thanks,

Matthew