Adding a SIM to group

[Tinks76]

My son has just got his first phone, I already had a new smarty SIM to use. I want to add this SIM to my group, which I created yesterday. I tried to add that number, but there was no option (only to order a new SIM)? How do we get around this as he's desperate to use his new phone.

[MSF]

@Tinks76  Have you followed these articles?:  https://help.smarty.co.uk/en/collections/1974243-group-plans

[paddywvw]

I have found this infuriating and just ended up going round in circles.  I picked up a SIM in a shop today to add to a group - but every time you try to add the SIM you're just taken down a rabbit hole that ends up with you "ordering" a new SIM from SMARTY - When you already have one sitting in fron of you!!!! Then! Because you've ordered a new SIM for that member - their account is locked until that SIM arrives! What a bloomin' waste of time!

[MSF]

@paddywvw  Did you follow the help article?