Add on usage

[Giovann_1701659]

If I have bought an add on while in Europe for 3 days, and my payment renewed after 2 days, will the add on still be valid in the 3rd day? Will the data used take it into account? Thanks

[Chalkychap]

Is this a data add-on, @Giovann_1701659? 

You'll probably want to have a web chat with SMARTY customer service about this to verify what happens. 

The online information about data-ons for the EU seems ambiguous - your UK data allowance appears to dictate the type of data add-on to purchase. 

Find out more at https://community.smarty.co.uk/t5/faq/smarty-add-ons/ta-p/23. 

[Giovann_1701659]

Thanks. I agree. It’s a little confusing. I got a notification that I had one day left on the add on but it seemed as if the data was coming out of my next months allowance. I will check with Smarty.