Add on data will not activate
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โ08-10-2024 18:00 PM
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โ09-10-2024 08:07 AM
@TrevorC_2804656 Not much info here.
Does it show in your account dashboard? correct add on purchased e.g. for use in UK?
If problem persists, you will need a web chat with Smarty Support for them to check your account.
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โ09-10-2024 11:01 AM
Add on data will not activate, it was for the UK use. But you donโt make it very clear which one to add with the top ups
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โ09-10-2024 11:44 AM
@TrevorC_2804656 Why do you mean by "You don't make it clear......."?
We are not Smarty employees - we are forum members like you and just try to assist if we get enough information.
Data Add-ons are on p14 of the Price Guide and seem to be explained clearly.
Like I said, if you are still struggling, web chat with Smarty Support Team.
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