Activating SIM in Huawei mobile wifi

[PeteWhi_2718517]

I have an existing account, have downloaded the app and manage a group. I am trying to activate a new SIM for a mobile wifi, but unable to do that through either my account or the app. There is no option for 'activate SIM'.

When I scan the QR code and enter the SIM number, I then need to either enter a new account or log in to my account. I log in and there is no option to activate.

[MSF]

@PeteWhi_2718517  I do not think that you can activate a sim while out of the country because that sim will need to access Smarty first off and it does not have access while out of the UK.

[PeteWhi_2718517]

I am in the UK

[MSF]

@PeteWhi_2718517  MY APOLOGIES !!!!! I read it as Hawai !!! Doh! 😒

Have you read this article?  https://help.smarty.co.uk/en/articles/3408167-how-do-i-add-another-sim-to-my-group 

You should be able to use the same email address and add the new sim as a 'nickname' account.

If it is not working for some reason, you'll need a web chat with Smarty Support team.