accidentally paid twice for data add on

[5of9]

Hi. I seem to have bought a 3 day data pass twice. I've been billed twice, and now have two data passes running concurrently, one of which started 1 minute after the first. Is there a way to obtain a refund for one of these passes? any help gratefully recieved. 

[MSF · Accepted solution]

@5of9  Only a web chat with Smarty Support can resolve this if you explain it in detail to them.

[stephen_2024386]

How do I web chat? Can't see a link for that.

[MSF]

@stephen_2024386  smarty.co.uk/contact

[stephen_2024386]

Nothing there that answers my question. I just want the £10 putting back into my bank account.

[MSF]

@stephen_2024386 That is where you start the web chat to request the refund.

[RachelM_7667]

Hi  stephen_2024386

I'm sorry to hear about that 2 add ons have been applied to your account. 

As helpfully stated previously, our Customer Care team are the best people to resolve this for you.

I understand the help articles won’t be able to assist with processing a refund; however, if you start a chat and ask to "talk to a person", you’ll be directed to a live chat with our Customer Care team. 

Our team are available daily from 8am to 8pm at :https://smarty.co.uk/contact.

I hope this helps!

- Rachel 

[5of9]

Thanks MSF, should have done this yesterday. Can't be bothered now, and I'll just take the £5 hit, but will be more careful in future. It was my mistake, as I thought the initial payment hadn't gone through, and paid a second time. Should have been more patient. Still surprised that Smarty allow two identical add ons to run concurrently. hey ho.    

[MSF]

@5of9  I don't agree - it is worth a few minutes to make your case and try to get the money back.

When you get it, you can give it to a charity 😇 !

I can well see that programming the system to take account of something that probably happens rarely would cost them quite a bit and may lead to more system complications.

[5of9]

Please feel free to donate £5 to a charity on my behalf. Thanks. 

[MSF]

@5of9  My extra charity bit is helping out on forums!