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About my SIM

TAJUDEE_2052709
SMARTY Pioneer
SMARTY Pioneer

‎17-06-2023 10:14 AM

Good Morning,l inserted my new SIM in side my since 14 of June 2023 this Month, and informing me that it will start working on 15 June 2023 the next day but as l am texting this to you,my SIM is not working, showing No Service and on the SIM Showing 3/ off,l don't get it, Please l need your help and Reply on it, What should I do

Thanks for accepting my request 

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1 REPLY 1

MSF
SMARTY Guru
SMARTY Guru

‎17-06-2023 10:26 AM

@TAJUDEE_2052709  I see that you also posted earlier but with no information on the problem.

Have you activated the sim by purchasing a Samrty plan? You should be able to see it on your account dashboard if you have purchased.

I'm not sure what you mean when you say 'the SIM showing 3/ off' Can you explain a bit more?

https://help.smarty.co.uk/en/articles/952734-getting-the-help-you-need

 

If you need account help, you will need to start a web chat with the Smarty Support Team: 

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