09-01-2025 15:21 PM
Hi I have just bought a £20 PAYG Sim I have set up the SIM in a MOTO G using Android phone and the tethering data works great with my iPad and laptop
The problem is I can’t make or receive voice calls. If I try to make a voice call the phone (Moto G) accepts the number and the screen say’s calling but the phone I am calling does not ring.
Also if I try to make a an incoming call to the phone with the Smarty Sim in it (from my iPhone) it does not ring but goes to voicemail after a number of rings. I then get asked to leave a message. Leaving a message results in a text being received by the Moto G.
Can anyone advise me on how to proceed to fix this. Is this a network issue.
cheers Jim
09-01-2025 17:17 PM
It sounds like your phone is probably not compatible with Smarty's VoLTE (4G calling), unfortunately. See this page for more info. Note that the list of incompatible devices there may not be comprehensive.