@Michael_1112919 Firstly, how would they know exactly where you were? You might be somewhere with perfect service - not necessarily at home.
Secondly, if you rely totally on mobile (a possibility) then there wouldn't be any point in sending you either a text or an email if you have no service - depends upon what was wrong.
Thirdly, Smarty make it quite clear in T&C's that this is not a network for businesses.
There was an outage on Three network, followed by some problems due to the storms and this probably did not help. Compensation liability would technically be a maximum of 65p per day (ยฃ20 max. plan over 31 days)
Finally, do you know if any other network would contact you to explain something they weren't exactly sure of and then compensate you immediately?
