No phone service

Michael_1112919 Firstly, how would they know exactly where you were? You might be somewhere with perfect service - not necessarily at home.

Secondly, if you rely totally on mobile (a possibility) then there wouldn't be any point in sending you either a text or an email if you have no service - depends upon what was wrong.

Thirdly, Smarty make it quite clear in T&C's that this is not a network for businesses.

There was an outage on Three network, followed by some problems due to the storms and this probably did not help. Compensation liability would technically be a maximum of 65p per day (£20 max. plan over 31 days)

Finally, do you know if any other network would contact you to explain something they weren't exactly sure of and then compensate you immediately?