Poor network coverage (network status) - new joiner
Hi - I've recently joined Smarty with multiple devices (for myself and family members). I live in the centre of a large city and have always had good phone reception from other providers (PlusNet, GiffGaff, Lebara). However, since joining Smarty I'm suffering from very low levels of connectivity and the phone is constantly connecting to Wifi Call. I've done the usual checks (clean/reinsert SIM, try another device, airplane mode etc) and it persists. I can see from searching on here this is an issue affecting other users, and the network status page provides a rather unhelpful generic message about work taking place but without any timescales. Chatting to Smarty support didn't help today. Does anything knowledgable about Smarty on here perhaps have any other suggestions I could look at before I consider ditching Smarty and moving to another provider? I like the ethos and the initial customer engagement was great, but ultimately I need a phone service that works. (iPhone XS Max running IOS17) Thanks.
Wifi calling
I have a OnePlus Nord 2t (dual sim). With my Three SIM I can use wi-fi calling. I expected to be able to do the same with my new Smarty SIM, however, it does not work. If I switch on Airplane mode and switch wi-fi back on the Three SIM can make calls, the Smarty SIM cannot. I've tried swapping the Sims over to different slots. Am I missing something? Any ideas welcome. Thanks for looking.
Wifi Preferred Option
Hi! I have a new Fold 4 and noticed a behaviour around wifi calling. I have enabled wifi calling in the menu - when the mobile signal drops to no bars the wifi calling icon appears. When the signal moves to 1 or 2 bars then it turns off. This is an issue since my mobile signal is borderline so want wifi calling by default. On my old Note 9 you could set the calling preference but this option is not available on the new phone (Android 13). I've done some googling and getting mixed messages around this whether it is an android setting and/or a setting that is available for only certain network providers. Does anyone on Smarty with earlier android version have the wifi preferred option? Thanks in advance, Richard PS There is the "flight mode" option as a work around which works and I've set up a routine to turn this on and off depending if I'm home or not so this will hopefully work as a fallback! Thanks in advance for any help!
Samsung A34 5G wifi calling
Just joined Smarty with my Samsung A34 5G dual sim. Wifi calling works with both sims simultaneously and 5G on both simultaneously, one is on EE and the other is Smarty. There does seem to be an issue with Smarty going onto wifi calling, it seems to prefer to use the cellular network if the signal is good. You can force this by going onto airplane mode and manually switching on wifi while airplane mode is still on, and wifi calling comes on instantly. Not the best, will see how it goes when my number is ported over and have a chance to use it properly. Just got to switch off my voicemail now.Network and service
Network upgrades, WiFi calling, and troubleshooting network related issues. Network coverage Discover why the SMARTY network is so powerful. Mobile and Broadband Estimated Maximum Speeds The estimated maximum speed that the SMARTY Network (powered by Three) will support. Free Wi-Fi on London Underground Stay connected underground at over 250 stations. What bandwidth and spectrum is available on SMARTY? Learn about the difference between 3G, 4G, 4G+, VoLTE, and L-Band. Switching off 3G Learn how saying goodbye to 3G affects you. Am I 5G ready? Here’s how you can access our 5G network. Which devices are compatible with 5G? To use our 5G network, you will need a compatible device. What is WiFi Calling? Here’s the lowdown on what WiFi Calling is and why it’s great for keeping you connected. How do I use WiFi Calling? Everything you need to know about setting up and using WiFi Calling. Which devices are compatible with WiFi Calling? To use WiFi Calling, first, you'll need a compatible mobile device. Tips for using WiFi Calling Info on using WiFi Calling while abroad or in public hotspots, and WiFi requirements for getting the best call quality. My WiFi Calling is not working Steps to help you troubleshoot WiFi Calling Planned works Planned works. Signal issues and dropped calls Find out how to resolve problems with your service. SMARTY and eSIM SMARTY and eSIM.
