Forum Discussion

robertc_3189722's avatar
robertc_3189722
SMARTY Commentator
11-06-2025
Solved

Wi Fi Calling no longer works as of 5th June 2025

Hi gang, my wifi calling stopped working in our home. Since approx 5th of June 2025.

(I been using wifi calling past 5 months from home with Smarty no issues)

I have chatted with Smarty team, the experience was ok actually worked for me.

They replied with "To summarise, we’ve tried all the troubleshooting steps and updated the APN settings. Unfortunately, this hasn’t resolved the issue. Therefore, I’ve raised a case on your behalf for further investigation."

I then called a friend who has no reception in their home,  has a Smarty sim,  he tried WiFi calling. Guess what he said it's not working it did before. Is there a theme here ?

The only change recently is this 31st May 

Three UK recently merged with Vodafone UK, forming a new company called VodafoneThree. This merger was completed on May 31, 2025, according to Vodafone. The combined company is now the largest mobile phone operator in the UK, with 27 million customers

Network
Wi-Fi calling
  • robertc_3189722's avatar
    robertc_3189722
    11-06-2025

    Here is the solution for the issue no wiFi calling as of 11th June 2025 

    IOS only, same idea would apply to Android phones.  (android users please add)  I went to settings / general/about- then your prompt to update "Network Provider Settings Update" proceed to update. Once done turn off phone restart. Job done. 

26 Replies

  • robertc_3189722's avatar
    robertc_3189722
    SMARTY Commentator
    11-06-2025

    Here is the solution for the issue no wiFi calling as of 11th June 2025 

    IOS only, same idea would apply to Android phones.  (android users please add)  I went to settings / general/about- then your prompt to update "Network Provider Settings Update" proceed to update. Once done turn off phone restart. Job done. 

    • JayneBu_3148163's avatar
      JayneBu_3148163
      SMARTY Pioneer
      17-06-2025

      Thank you for this , it’s worked  

  • MSF's avatar
    MSF
    SMARTY Guru
    11-06-2025

    robertc_3189722  There has been an Apple/Three network issue reported.

  • Henrydu_2678554's avatar
    Henrydu_2678554
    SMARTY Pioneer
    12-06-2025

    Same here, no Wi-Fi calling . Update just tried  settings.. general.. about, and there’s was another update network box to click. Now working after restart ( iPhone)

  • JohnDol_2376463's avatar
    JohnDol_2376463
    SMARTY Pioneer
    18-04-2025

    Cannot get WiFi calling to work on iPhone 15. Its never worked, software is up to date etc. Can anyone help please.

     

    John

    • robertc_3189722's avatar
      robertc_3189722
      SMARTY Commentator
      11-06-2025

      Ok gang here is the solution I love a problem that no one can resolve. Worked it out on my own. First off this is iPhone only, same idea would apply to Android phones.  (android users please add)  I went to settings / general/about- then your prompt to update "Network Provider Settings Update" proceed to update. Once done turn off phone restart. I switched off wifi and tried to gain a signal with smarty. No signal here. Went outside got one and came back in turned on wifi. Tested wifi calling all works now. Job done. 

    • MSF's avatar
      MSF
      SMARTY Guru
      18-04-2025

      JohnDol_2376463 Sorry to state what may seem obvious - is it turned on in Settings?

    • JohnDol_2376463's avatar
      JohnDol_2376463
      SMARTY Pioneer
      21-04-2025

      Still no joy. Off to seek alternative solution.

       

  • robertc_3189722's avatar
    robertc_3189722
    SMARTY Commentator
    11-06-2025

    Ps can I add a screen shot if so how to do please ?

  • DavidWi_3294396's avatar
    DavidWi_3294396
    SMARTY Pioneer
    15-08-2025

    have had issues since with Smarty..  After 2 hours on chat to no resolution.  In frustration deleted the APN and restarted the phone.  Reconnect to a three.co.uk settings and WIFI calling was enabled. and worked....network help specialist was useless... and after I told him is now going to suggest it!  will be moving network to a vodaphone provider.  The update to combined mast sharing is taking to long...