Poor network coverage (network status) - new joiner
Hi - I've recently joined Smarty with multiple devices (for myself and family members). I live in the centre of a large city and have always had good phone reception from other providers (PlusNet, GiffGaff, Lebara). However, since joining Smarty I'm suffering from very low levels of connectivity and the phone is constantly connecting to Wifi Call. I've done the usual checks (clean/reinsert SIM, try another device, airplane mode etc) and it persists. I can see from searching on here this is an issue affecting other users, and the network status page provides a rather unhelpful generic message about work taking place but without any timescales. Chatting to Smarty support didn't help today. Does anything knowledgable about Smarty on here perhaps have any other suggestions I could look at before I consider ditching Smarty and moving to another provider? I like the ethos and the initial customer engagement was great, but ultimately I need a phone service that works. (iPhone XS Max running IOS17) Thanks.
Wi-fi calling suddenly working
I've posted here before about not being able to get wi-fi calling on a Moto G54. Well suddenly I can. Just what I needed to save me from the tedious business of swapping networks. But the Moto G54 is still not on the compatibility list. I'm curious to know how an MVNO decides to implement wi-fi calling on a particular mobile model and how it publicises that decision. It all seems very hit and miss. Are there technical problems?Smarty is very stupiddy...
Wow, nothing but profound problems -- I have paid but they won't hook me hooked me up to to my line. I keep getting chirpy messages telling me to sort out my own phone so I connect woth them! will be asking for my pac code as soon as they (if they know how) get my number transferred. I have discovered recently it is very important to find out if the customer service of a mobile phone company is based in Europe rather than India.. Oops, I forgot to ask, but 1 minute on the Web chat and belatedly figured out to my horror it was India. I am just praying they can manage the number switch before the end of the month. In the meantime I still have my Lycamobile (I was leaving them because they are based in Sri Lanka, haha) I cannot believe Which? have them as a recommended supplier. In the future I will never trust Which?
Short codes 79100
I have just read a post from 2/2025 saying we can use short codes one here , but in Dec last year 2025 I tried to join fabswingers as a supported yes I can't wait for the jokes 😀 and I got charges for the text but the code never worked and ended up being refunded for out of plan add on moneys, does anyone know if this has changed or its still a no.go from.smarty ? Thanks Jim x
Network and service
Network upgrades, WiFi calling, and troubleshooting network related issues. Network coverage Discover why the SMARTY network is so powerful. Mobile and Broadband Estimated Maximum Speeds The estimated maximum speed that the SMARTY Network (powered by Three) will support. Free Wi-Fi on London Underground Stay connected underground at over 250 stations. What bandwidth and spectrum is available on SMARTY? Learn about the difference between 3G, 4G, 4G+, VoLTE, and L-Band. Switching off 3G Learn how saying goodbye to 3G affects you. Am I 5G ready? Here’s how you can access our 5G network. Which devices are compatible with 5G? To use our 5G network, you will need a compatible device. What is WiFi Calling? Here’s the lowdown on what WiFi Calling is and why it’s great for keeping you connected. How do I use WiFi Calling? Everything you need to know about setting up and using WiFi Calling. Which devices are compatible with WiFi Calling? To use WiFi Calling, first, you'll need a compatible mobile device. Tips for using WiFi Calling Info on using WiFi Calling while abroad or in public hotspots, and WiFi requirements for getting the best call quality. My WiFi Calling is not working Steps to help you troubleshoot WiFi Calling Planned works Planned works. Signal issues and dropped calls Find out how to resolve problems with your service. SMARTY and eSIM SMARTY and eSIM.
