Forum Discussion

MaryMiln_939351's avatar
MaryMiln_939351
SMARTY Pioneer
16-03-2023
Solved

WIFI calling not available on Honor 70 5G despite it showing on the list of compatible phones.

WIFI calling not available on Honor 70 5G despite it showing on the list of compatible phones.  Webchat just now with customer service says "back end team" are working on it but not estimated time for any update.  New phone bought because of stated compatibility by SMARTY and it doesn't work.  I have zero signal in my house hence needing WIFI calling.  Hurry Up SMARTY and sort it out please!

Wi-Fi calling
  • MaryMiln_939351's avatar
    MaryMiln_939351
    17-05-2023

    Happy to say that a phone update issued yesterday has now fixed the problem and WiFi calling is now available.

4 Replies

  • MaryMiln_939351's avatar
    MaryMiln_939351
    SMARTY Pioneer
    17-05-2023

    Happy to say that a phone update issued yesterday has now fixed the problem and WiFi calling is now available.

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    16-03-2023

    This is an interesting area MaryMiln_939351, because WiFi Calling in not mentioned in the SMARTY terms & conditions, except to say you CANNOT rely on making emergency calls using WiFi Calling.

    Section 11.4 of the terms & conditions essentially says if something does not work - tough luck.
    Most mobile network providers have a similar section.

  • MSF's avatar
    MSF
    SMARTY Guru
    16-03-2023

    While not by any means a perfect solution, can you at least use WhatsApp to call a number of your contacts?

    • Chalkychap's avatar
      Chalkychap
      SMARTY Trendsetter
      16-03-2023

      Assuming the contact also uses WhatsApp... not everyone uses WhatsApp.