SIM Card activated but no data
Hi. I've just signed up for the smarty unlimited data/calls/text 1 month plan. I've received an email and text saying it's activated and my phone says I'm on the smarty network and I have a full signal but I have no mobile data to access the internet. I've inserted my Giffgaff SIM card and the mobile data works fine with that. It's a bit annoying because I've just paid for this service yet I'm not receiving what I paid for. Does it take mobile data longer to activate even though the messages I received say the card is activated?
Failure to activate new SIM
Just order a SIM and tried to activate yesterday. The dashboard told me that it would happen in 2 hours and my old number will port on Monday. Activation didn't happen and a 4 hour web chat got me nowhere other than being told to wait as they are working in it. Still no progress today. Anyone else in the same situation? Customer Service not very impressive considering I'm a new customer 😔Solved problems after a lot of hassle
I am a new customer. When I got my sim and my number ported over, I found I couldn't send SMS or make calls to landlines. Turned out that the problem was that I needed to delete the esim that I had been using before the SMARTY sim. I have spent nearly all day either on the phone to Apple (my phone is iphone 14 pro) or online chatting to SMARTY and none of them could sort it. Feel quite proud of myself and it's a heads up to anyone who has a similar problem on joining and who has been using an esim.
Delay in receiving SMS messages
Hi, I've been with SMARTY since Jan 24 when I ported my number over from Vodafone. Over the last few weeks I've been having a recurring problem that every SMS I receive takes ages to come through...anything from 30 mins to over 2 hours+. I've spoken to the online support team who went through various things (reset, etc) but it has made no difference. In the 15+ years I was with Vodofone I never had this problem (not even on News Years Eve). This is suggesting to me that the issue is with SMARTY and linked to network traffic, etc. Has anyone else had this issue, and if so, how did it get resolved. I've tried a different SIM card from another network in my phone, and the SMS function works perfectly, so I'm fairly confident its not the phone. Any help would be appreciated.Number porting issue
I have to say I am so disappointed in the level of service I am receiving from Smarty Mobile. I have been waiting nearly 48hrs to get my number ported over and it is still not complete and no one in the support is answering any of my messages. This is a work number and my customers I am sure are thinking I am no longer in business. I need this sorting as a high priority please but i seem to be getting the "brush off!"
number transfer problem
Hi all. Well what can I say its been something of a nightmare, I switched to Smarty mobile last Friday 19/05/2023 and I read the assurances of transferring my number so I thought ok its only going to be 24 to 48hrs I can live with that. But its now been a week and my number is still not transferred. I have a phone now which is useless no calls no data no txts, my old sim no longer works, and the old account has now been closed. I have been very patient about this but its now getting really rather silly and unprofessional. I use my phone for work business and domestic so you can imagine the problems this is causing me. To make matters worse everyday I check the transfer progress and it keeps extending the estimated completion date by another day. The support has stopped responding this is truly shocking customer service. Not a great first impression!
