SIM Card activated but no data

Question

Hi.
I've just signed up for the smarty unlimited data/calls/text 1 month plan.
I've received an email and text saying it's activated and&nbsp; my phone says I'm on the smarty network and I have a full signal&nbsp; but I have no mobile data to access the internet. I've inserted my Giffgaff SIM card and the mobile data works fine with that.
It's a bit annoying because I've just paid for this service yet I'm not receiving what I paid for.
Does it take mobile data longer to activate even though the messages I received say the card is activated?

mhisani · Answer

Hi there. I get the impression you've already done this but make sure you reboot your phone if it's unhappy after activation but my hunch is that your APN settings might not have auto updated and that's upset your phone. Sometimes things don't auto update with MVNOs (Smarty is a virtual network on 3.)

Take a look at:

https://help.smarty.co.uk/en/articles/1155220-using-the-internet-after-you-ve-joined-smarty

Let us know how you get on.

pj · Answer

The reason smarty give you so much data very cheaply is because you can't actually use it....I should know, same problem here

rogue · Answer

Hi,Did this ever get resolved for you as I am facing the same issue as we speak. Currently waiting for a solution.

donnafa_3006095 · Answer

Did anyone manage to fix this problem at all? i'm really regretting my smarty sim unlimited purchase right now!

chalkychap · Answer

Seems a little strange their giffgaff SIM card auto-updated okay, with giffgaff being another MVNO (giffgaff being a virtual network on O2's UK network).&nbsp;🤔

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SIM Card activated but no data

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