Forum Discussion
Complaint
Have you found any way to complain?
They turned off the network for 2 weeks with no warning.
I did not even know whether they would turn it back on.
I had paid my month and from the second week they just turned it off.
I cannot do it on the chat as they turn off the discussion.
But I paid for a service that I did not receive.
They have add 50p * 7 for 1 week off when they said it would take 3 days original 1.50 compensation.
Is it how it works these days because they do not use emails? You pay you lose?
3 Replies
apav Is it possible your device is having issues getting a connection? Try doing these things to see if you get a connection:
- Restarting your phone, turning airplane mode on and off, and switching between 4G and 5G network modes
- Reinserting the SIM and inserting the SIM into the second SIM slot if your phone is dual-SIM
- Inserting the SIM into various other phones that are VoLTE capable
- Updating the phone to the latest updates, as well as updating all applications
- Resetting mobile network settings
- Confirm you have network coverage and that there are no outages in your area
- Testing services while outside a building, as well as in a different area, also confirming network coverage and no outages in that area
- Getting a replacement SIM
I have heard of someone reporting that [email protected] is still monitored, but your main way of contacting support is via a Webchat through this link: Contact us | SMARTY. Scroll down till you find the 'Start a webchat' button, or click the chat icon at the bottom right of the screen. Support is only open 8 am - 8 pm.
this has nothing with the first ai part. they turned it off. all updates are not meaningful. they just say it does not work.
i sent them an email, the webchat is just ai bots. i paid 16, i got 3.50 for 2 weeks off. in the past they had done the same trick but at least they paid off a full month.
one way or another, it is online business, you do not need even know whether it is real. it is all ai based but they are paid real money. that is the problem. if this was a free service, ok you could excuse them.the lesson is that smarty can stop working for no reason while you have paid them. you can walk in another area and connect to check the network, it says it is turned off, and that is all. you lost your money, you do not receive any updates, and then it is turned on.
