Forum Discussion
Complaint
Have you found any way to complain?
They turned off the network for 2 weeks with no warning.
I did not even know whether they would turn it back on.
I had paid my month and from the second week they just turned it off.
I cannot do it on the chat as they turn off the discussion.
But I paid for a service that I did not receive.
They have add 50p * 7 for 1 week off when they said it would take 3 days original 1.50 compensation.
Is it how it works these days because they do not use emails? You pay you lose?
1 Reply
apav Is it possible your device is having issues getting a connection? Try doing these things to see if you get a connection:
- Restarting your phone, turning airplane mode on and off, and switching between 4G and 5G network modes
- Reinserting the SIM and inserting the SIM into the second SIM slot if your phone is dual-SIM
- Inserting the SIM into various other phones that are VoLTE capable
- Updating the phone to the latest updates, as well as updating all applications
- Resetting mobile network settings
- Confirm you have network coverage and that there are no outages in your area
- Testing services while outside a building, as well as in a different area, also confirming network coverage and no outages in that area
- Getting a replacement SIM
I have heard of someone reporting that [email protected] is still monitored, but your main way of contacting support is via a Webchat through this link: Contact us | SMARTY. Scroll down till you find the 'Start a webchat' button, or click the chat icon at the bottom right of the screen. Support is only open 8 am - 8 pm.
