Forum Discussion
Why is my payment no longer shown as a direct debit on my bank statement?
I changed the card which I use to pay for my monthly renewable plan and when it processed through my bank, it was no longer shown as a direct debit but a purchase. Until I made the chamge of card details, it has always shown as a direct debit. As such, it's broken my banking criteria rules. Why has this happened?
Lindsey_1413438 When I changed the card used for my family member's plan after the previous card was nearing expiry, their bank still showed it as a direct debit. Maybe ask customer support to see what's going on.
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Thanks for the advice but I ca't find a way of contacting customer support by asking my own question. I've gone round in circles trying to find a way. Can anyone help, please?
Lindsey_1413438 Post about it here: Live Chat | SMARTY Community
Lindsey_1413438 When I changed the card used for my family member's plan after the previous card was nearing expiry, their bank still showed it as a direct debit. Maybe ask customer support to see what's going on.
