porting
143 TopicsHas porting not properly worked?
I ported my old number to Smarty a couple of months ago and am using the Smarty sim in a new phone. I purchased a new (not smarty) sim for my old phone which has a completely new to me number. Both phones are iPhones and are using my Apple ID. Occasionally, I am still receiving calls to my old phone when the caller has dialled the number that is attached to my new phone! I am baffled! How can that happen? The sim that is in my old phone has never been associated with the number on the sim in my new phone. Does anyone know how I can prevent this from happening? Thanks17Views0likes2Commentsi registered with smarty for esim but the phone cannot use it
so I thought my phone galaxy A13 was able to take an esim, but it cannot. now my registration is stuck because it wants me to accept the esim which I cannot do. hoe do I request a physical sim instead? I am also porting my number TIA C32Views0likes1CommentSmarty is very stupiddy...
Wow, nothing but profound problems -- I have paid but they won't hook me hooked me up to to my line. I keep getting chirpy messages telling me to sort out my own phone so I connect woth them! will be asking for my pac code as soon as they (if they know how) get my number transferred. I have discovered recently it is very important to find out if the customer service of a mobile phone company is based in Europe rather than India.. Oops, I forgot to ask, but 1 minute on the Web chat and belatedly figured out to my horror it was India. I am just praying they can manage the number switch before the end of the month. In the meantime I still have my Lycamobile (I was leaving them because they are based in Sri Lanka, haha) I cannot believe Which? have them as a recommended supplier. In the future I will never trust Which?89Views1like6CommentsShort codes 79100
I have just read a post from 2/2025 saying we can use short codes one here , but in Dec last year 2025 I tried to join fabswingers as a supported yes I can't wait for the jokes 😀 and I got charges for the text but the code never worked and ended up being refunded for out of plan add on moneys, does anyone know if this has changed or its still a no.go from.smarty ? Thanks Jim x65Views1like3Comments- 57Views0likes2Comments
New account porting issue and now no working mobile
Recently set up a new account for my wife and included her details to port over her existing number. Initially new sim was fine using the Smarty issued number. Was then advised on the 18th that port would take place on the 20th. On the 19th notice on the app there is a technical issue with the port. Try again. Went to try this but nothing available. Contacted support and told there was no issue and would happen the next day. 20th arrives and late afternoon it appears that the number has been ported across on the mobile but looking at the dashboard still has original number displayed. Seems odd? But mobile is making and receiving calls. Come the 21st Friday. Nothing. One dead mobile. Unable to make or receive calls. Contact support and since then still no resolution. Had new SIM sent, told to reactivate, no option to do so and so it continues on and on and on. Fast losing our patience. How much longer? Anybody else had dramas like this?Solved23KViews5likes39Comments