Hi, I've been with SMARTY since Jan 24 when I ported my number over from Vodafone. Over the last few weeks I've been having a recurring problem that every SMS I receive takes ages to come through...anything from 30 mins to over 2 hours+. I've spoken to the online support team who went through various things (reset, etc) but it has made no difference. In the 15+ years I was with Vodofone I never had this problem (not even on News Years Eve). This is suggesting to me that the issue is with SMARTY and linked to network traffic, etc. Has anyone else had this issue, and if so, how did it get resolved. I've tried a different SIM card from another network in my phone, and the SMS function works perfectly, so I'm fairly confident its not the phone. Any help would be appreciated.

LCP_2299697 Certainly not experienced this before in general. Is it SMS from particular numbers?

LCP_2299697 Have you also completed a Network Status check to look for any issues?

Okay LCP_2299697, is it possible the issue has been present since you switched to SMARTY in January 2024?Have you asked SMARTY customer service to check your account is provisioned correctly?Perhaps the switching information Vodafone passed to SMARTY had a minor error?

Yep, spent ages with the support team going through various checks (e.g. reset, deleting all old SMS messages, etc)) and said that they'd done everything they could to resolve it. I cant ever remember having this issue with Vodafone so can only assume it's since I joined SMARTY.

Perhaps there's a network routing issue for SMS services to your device, following your switch from Vodafone, LCP_2299697? Could there be an issue with the porting information, which was passed from Vodafone to SMARTY when you switched - seems odd that SMS issues appear to have started at this point-in-time.

Delay in receiving SMS messages

12 Replies

MSF
SMARTY Guru
06-03-2024
LCP_2299697 Certainly not experienced this before in general. Is it SMS from particular numbers?
- LCP_2299697
  SMARTY Maverick
  06-03-2024
  Thanks for your swift response. No, unfortunately its not any particular numbers that I can narrow it down to - it's happened with SMS sent from personal mobiles, business mobiles and even authentication code's being sent through from companies like Google. Also, at different times of the day/weekends. So a bit frustrating!
  - MSF
    SMARTY Guru
    06-03-2024
    LCP_2299697 Have you also completed a Network Status check to look for any issues?
LYNNPLA_3435753
SMARTY Maverick
22-06-2025
Me too it’s driving me round the bend with frustration I can’t verify WhatsApp acs via smarty sims ( ever).
SarahGo_1957880
SMARTY Pioneer
03-07-2025
Hi I have the same problem. Only seems to be sms texts. It takes over 30 minutes just to receive security codes, by which time they have expired. It took over 2 hrs to let me know I have received a voicemail. WhatsApp is completely fine. No issues. Only started in the past few weeks, but if its not sorted soon I'm changing provider
- MSF
  SMARTY Guru
  04-07-2025
  SarahGo_1957880 Do you know if that is happening everywhere, because it doesn't seem to be happening here? Have you completed a Network Status check to see if there is a local issue?
  Have you told Smarty Support? If nobody tells them, then it certainly won't be fixed.

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Delay in receiving SMS messages

12 Replies

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