Auto-Renewal Failure
Hi there My SMARTY plan has been on auto-renewal since I opened my account and has renewed every month accordingly, for well over a year. Today it failed to renew. I have tried twice to renew it manually this morning and each time I get an on-screen 'success' message, but never a confirmation email and the Dashboard continues to say my plan needs renewing. I bank with Barclays, there are funds available in the account and the payment card has not expired. My partner's account, which was originally set up a the same time & was also set to auto-renew today, has renewed just fine, but he banks elsewhere. It feels like there maybe a problem between SMARTY & Barclays this morning?
Account and billing
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Unable to renew or change my plan
My package was expiring today and it wasn't on auto renew. Now I with app, all types of browsers, clearing cache and cookies as advised by helpline, different payment cards, I can not renew it or change it and unable o use any voice or data. Whenever I proceed with renew or change plan, proceed with payment, otp recieves from bank, but it never gets deducted and following error messages appears: "Sorry we couldn't process your request, check that you have completed each field correctly and try again" Very frustrating as can not use phone except on WiFi. Any solution? Thanks in anticipation.
