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Jonatha_2317815
SMARTY Pioneer
Joined 30-10-2023
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Re: [UPDATE] Coverage Checker and Network Status Checker
This is great. What about the issue, though, of mast upgrades? I joined Smarty after the status and coverage checker said "all good" and then experienced really poor actual coverage. After hours of time wasted with your Customer Support - who actually told me to reset all network settings, potentially losing ALL my WIFI passwords - they finally admitted there was a mast undergoing upgrade in my area...which meant a loss of signal but not a problem that required disclosing on the Status or Coverage checkers. End result? Crap signal but Smarty/3 pretending that it was all good. Permitted by Ofcom but ...I think pretty shoddy customer service.8.9KViews4likes0CommentsRe: 4G speeds atrocious no phone signal either..
I had a similar problem with very poor ACTUAL coverage/signal despite Ofcom, Smarty, Three all reporting good 4G coverage and no reported problems. It happens - sadly. Often with mast upgrades that are planned + not yet complete but as such are NOT required to be shown in the "problem/outage" database despite, clearly, causing a problem/outage. [I learnt this eventually from the Smarty Customer Support team. They admitted the problem, refunded my monthly charge immediately[. Trial and error. Try Giffgaff (MVNO and sub of 02) or Voxi (MVNO and sub of Vodafone) or Lebara (MVNO on Vodafone) or Lyca Mobile (MVNO on EE) instead and see which one actually works for you on the cheapest tariff before PACing across. [Here a dual SIM phone helps with running tests]. Not as cheap perhaps as Smarty but different networks so different coverage and some have better international roaming.26KViews3likes0Comments