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SimonCh_1878891
SMARTY Pioneer
Joined 22-10-2023
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Re: Failed Plan Refresh
I have also used the complaints procedure and had a response to say they were aware of the issue and we will be compensated. It really isn't good enough, the fact we are having to chase them to find out what's going on rather than them letting us know is crazy. I have also just had another message from the tech support who said the issue is still going on but to try removing my SIM card for 5 mins and then trying again. Still hasn't worked.6.1KViews1like0CommentsRe: Failed Plan Refresh
Hi, just thought I'd share that I have the same issue too. Plan renewed yesterday and now I can't make calls or use data. Have contacted the support chat who told me yesterday there was an issue for some customers and they would get back to me when working but so far I've heard nothing, despite several messages to the same representative.6.2KViews1like0Comments