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falkirk81
SMARTY Maverick
Joined 25-08-2023
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EU Roaming stopped
So, I was in Italy for a week last week and I got around 6 days of usage of my Smarty SIM without issue. Without notice, no texts or emails, being sent to me, the data went off and wouldn't reconnect. I tried all the recommended solutions on here but nothing would work. I reached out to support on Saturday morning and was told that I has exceeded my EU data allowance. I was surprised, I was only away for 6 days, received no text or email advising at the 80% roaming limit or that it was exceeded, and my phone has only used 6GB in Roaming data since last year so how could I have exceeded the 12GB EU roaming limit? I have the 50GB plan normally here in the UK. I had to buy an eSim to get me through the last few days of my trip. Any advice or observations would be appreciated.2.7KViews1like6CommentsRoaming settings for iOS page correction needed
Due to recent iOS changes, the phrase 'Mobile Data' is now called 'Mobile Service' in the settings menu of iOS. The page, https://help.smarty.co.uk/en/articles/2045681-setting-up-your-ios-device-to-work-abroad, refers to 'Mobile Data', and this should be changed to 'Mobile Service' after settings in step 2. And it says Note Note just above the Youtube tutorial video! Two minor issues I agree, but still, it is not correct 🙂1.8KViews0likes2CommentsRe: People receiving calls from my number I've not dialed/called
Spammers spoof legitimate numbers and from time to time will use your number. happened to me once, I started getting 'who's this?' messages from people, when challenged that I had never called them, they send me screenshots of missed calls with my number. Unfortunately no way to prevent it really, and not a Smarty issue.11KViews1like0CommentsRe: iMessage not working
I have the same issue, just spent 2 hours on the phone to apple and they have no idea why this is not activating. I moved from a Three contract to Smarty yesterday, had no issues with the Three contract sim but the Smarty sim refuses to activate iMessage. I have tried all steps here and with apple, no success!9.5KViews0likes7Comments