I am trying to sign up for social tariff as I am eligible via pension credit. When it asks me 'Already with Smarty?', I confirm but the chat bot asking me to confirm my details and provide proof of eligibility does not pop up. What do I do next?
I have a similar problem. Trying to sign up for Social Tariff - I click on already a customer, but the chat bot doesn't appear to ask me to confirm details and provide evidence of my eligibility
