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karate9932
SMARTY Pioneer
Joined 12 months ago
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Re: not given access to a service
I submitted a complaint and got the following answer: "I would like to apologise for the conflicting messaging you received from the customer care team. 020 numbers are included in the base plan price—this has not changed so there are no pending updates for the website regarding this. I will be sure to flag the chat you had to ensure that the agent in question is made aware of the incorrect information that was given" So I was indeed given incorrect information when I contacted chat support. They issued a refund for the out-of-plan add on. On another note, I understood why I could not get through to that phone number - I had been missing ONE single digit every time I called them for weeks straight. Moral of the story: triple check what you type...7.6KViews1like1CommentRe: not given access to a service
I am experiencing the same issue, I've been trying to reach out to my council's noise complaint phone number, starting with 02, with no success. I contacted SMARTY Customer Service and they explained that now ALL service phone numbers require purchasing an out-of-plan add on. I asked where I could find this information in written form but they said that they were yet to update the website. So that's what I did, I purchased the add on and guess what? I still get the same "you've not been given access to this service" message. Ridiculous.8KViews1like3Comments