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Reesy_24
SMARTY Pioneer
Joined 2 years ago
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Group account set-up
I've spent ages trying to sort this out and can't get any sensible response from webchat as we're going round in circles. I set-up a group account last year with 2 SIMs. One for me to take camping and one for a child to use in their mobile. The child's SIM remains active but I didn't make any payments on mine over the last months as I haven't been away. So now that has closed, which means I have a group account with my SIM inactive and my son's still working. I was told I can't rejoin or restart the old SIM, so ordered a new one and had to create a new account for it with a different email address. I want to merge the two - my child's SIM on my old account with my SIM on my new account. But no one seems to understand the issue. 😭 Can anyone explain what I can do please?Solved2.8KViews0likes4Comments