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It's been almost 3 weeks now since Smarty went down in Hartlepool with no warning. No mobile data at all. I've used the chat many times, spoken to agents who were of no help, and even made an official complaint which has been ignored. They say it's f...

I have spent way too much time wandering around the FAQ's and talking to the useless bot. Is there an email address to speak to support? There has to be as the answer I need is not anywhere to be found. 

I bought the smarty sim and put it in my router. However if I take it out and put it in my phone, will it work as a phone sim and allow me to tether to my laptop for unlimited data too?